Im a zain client. Been so for many years.
In light of improvements, quality of service, quality of products and customer satisfaction, I have four things to share with you that’v happened to me recently.
Zain, my experience with you’s been SHain. I dislike showcasing low points of anything or anyone, however, this is a bit too much.
Please read and bare in mind, that I say this with love.
Went two days ago to pay some bills, buy a product and configure a Wiyana plan.
Got a ticket, number was 305. Looked up at the screens, saw #531, the one next to it was #532.
Got a bit confused, I asked the gentleman at the reception for guidance, here is the conversation:
p0ach: Massak ALLAH bil khair okhoy. Min fathlik, ma3ay # 305 wil shaasha badya min foog el 500. Hal Raqmee ghala6 ? Hal el waraqa ele fe edee 9a7ee7a ?
Receptionist: isteree7 wal7een iyee doorik
p0ach: 6ayib, wain ashoof el raQam? ay shaasha ?
Receptionist: okhoy isteree7 wal7een iyee doorik.
Where do I start ? Attitude, not greeting me back, the fugly energy and presence ?
See I could have given him a bit of fever, but I am p0ach. I don’t get down like that.
Carrying on, the paper/ticket says wait approximately 6 minutes. I waited 10x that period. I waited for an hour. 60 minutes.
Then, I realized the same screen that had these 500+ numbers, alternates !
The receptionist, could have explained that these screens alternate. I would have passed by Starbucks, pink berry or done other things instead of waiting.
Funny thing is, when my time came to sit and actually speak to someone, the staff asked me to WAIT for a while till OTHER clients sit with him since they were on a hurry.
Beautiful. Beyond beautiful.
#2 Internet – 21.6 MBPS
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