Miss Sunshine’s Experience at Benihana || Horrible
A reader/blogger wanted to share her experience over at Benihana with you guys.
I find this interesting/appalling. Very sorry for the bad experience you had miss sunshine. A big hello to your sister and dear mother.
What can I say ? Im speechless.
Here is the story:
“The experience i’m talking about is not food related. It’s about what happened Thursday when my Mother, my baby sister (a 5 year old), and I went there for a late lunch. After we were done eating, my little sister had to use the restroom so my mom took her to the one in Benihana. When she was walking out she was leaning on the wall to step off the mini steps when her hand got jammed into the bathroom door.
She instantly started screaming because the bathroom door kept moving and pressing on her hand. My mom had to hold the door and lift her because every time she or the door moved, it would crush her hand. I heard them screaming so I ran and tried to get her hand out but we couldn’t. I called the manager for help and the entire Benihana staff came (everyone from the chef, to the waiters) and just watched. Their only decent attempt at helping was when I asked the waiter to bring oil so we could try to get her hand to slip out (failed attempt).We asked them to call for help (paramedics, and the emergency crew) they said they would but not one of them did. My mother was crying because it had been about 15 minutes and no help came. The door was slightly open and at the time I was the only person that could slip through without having it move so I did. I went to the other side and I saw her fingers.They were an abnormal color (bluish purple) due to the fact that her blood circulation was cut off. I honestly thought they were going to have to amputate her hand and I just burst out crying. The best I could do was get her thumb out.Then… one of the waiters threw a chopstick at me… Another one tried to get in but he couldn’t fit through the door so the door moved crunching on my sisters fingers. Another waiter walks in with a huge knife (i’m guessing it’s for cutting fish) and goes ‘don’t worry I will get you out’. My sister is already screaming and crying from the pain, she sees the knife, then passes out. She only gained consciousness when the door moved again to scream out.25 minutes later no one showed up so my mother told me to get her bag and she called for help. Two minutes later a team of paramedics came, and managed to get her hand out . My mother was basically in tears, and the Benihana staff was just staring… As though watching a movie. Then we learned from the paramedics and from the person we talked to on (112) that no one in Benihana bothered to call for help. The paramedics wrapped her hand and then we rushed her to the E.R. There we learned from the doctor that her hand was not broken, only fractured (il7amdillah).The paramedics, 112 person, and the avenues police department were all kind enough to call and check up on what happened. As for the Benihana people… nothing! I tried to get the owner in Kuwait’s number through their facebook page and website but no one would give it to me.I have never been more upset and angry. I understand that the staff are not medical people or locksmiths but when they neglect to do something as simple as call for help… it’s just appalling and immoral! We aren’t sure what to do and what procedures to take. Right now, we’re all just thankful that my sister’s ok.”
Link to Miss Sunshine original piece.
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Now that you have talked about Benihana, get ready for a law suite! El7amdella 3ala salamat your sister o kha6akom elsow enshalla
oh my god thats horrible :/ shouldnt the staff be trained? Actually I worked in a bank..and I am not trained to deal with such situations, yet one day a customer had a seizure and fell, without even checking I called for help! Isn’t that the most normal reaction?! :/ bottom line is: customer service, customer service, customer service (which also includes, the customer is always right…if they say the food is bad, improve, if they had a bad experience…make it up to them)
wain ra7aw all the customers? w shsalfat elmaynon eli dazlekom a knife!!
I know how much this pain hurts! Salamat w matshoof shar bnayatkom!
what do you expect from a restaurant that owned by a Mercenaries?
7emdillah 3ala salamat ekhtich o yala 3araftai now ena never go to benihana again…
7abeebtti 3awartay galbi! ma teshoof shar your baby sister and kiss her fingers for me.
Banihana Company, Restaurant and staff You are dispicable!
Nasser: Allah ysalmik, as for the law suit Bring it!
inspirationsbysd: Calling for help would be a normal reaction but as one of the paramedics obviously said they were probably afraid of drawing negative attention to their restaurant (which is what they ended up getting)
AlSubah: The idiot that brought the knife ib9ara7a madre 3ana. I don’t know if he was planning on stabbing the door or cutting her hand off.The restaurant is kinda divided into sections the one we were in was empty but two ladies tried to help when they heard the screaming but I guess the staff were able to assist them back to their tables. And honestly there weren’t that many people in there. Allah ysalmik ilshar mayeek
Unknown and Dalal: Thank you, Allah ysalimkum!
Benihana should just pack up and leave to save whatever face they have left, not only are there those of us who have banned going there after the whole Mark Fiasco but now there is a new customer base who will not set foot in that restaurant. I wouldn’t put it past them to basically kill someone after serving that person a dish prepared with an item that the person is allergic too.
It should be a base reaction to call 112 for help or if there is a Mall Hospital then they should be first there and not them gathering around just watching!
Salamat oo Kha6akom el so I hope the little girl is all better now but I would suggest that a law suit happens from your side as your little girl sat there for more than half an hour with her hand stuck in a door *which should’ve been a hazard for little children* without much help from anyone there!
i wanted to try it but after there law suite ’3ayart rayyeee so never been there
After they sued Mark not only did I boycott Benihana, I can’t even watch their ad on TV when it comes on… It makes me angry.
Ashwa the fingers of the little girl weren’t permanently damaged. Alf el 7md le Allah 3la el Salama o kha6akom el soo.
salamat,untrained ppl , i feel sorry 4 them, food sux,service sux,quality of food sux, and most importantly price sux
im craving p.f changs
abdula salamat o matshoofoon shar inshala
I hate Benihanna even though I never tried it. First the lawsuit with Mark, then I wrote them a msg on FB asking them some questions regarding the lawsuit, they deleted my msg and blocked me from writing on their wall forever, and now THIS. Oh my god! What kind of manager do they have? Does the owner like this? I HATE BENIHANNA! i hope it closes down soon!
OMG poor baby girl , am glad she is ok ,I don’t know why would no one call thats strange what are they afraid of ?